Refund Policy

We stand behind the quality of our work. This policy explains when refunds apply and how to request one — fairly and without ambiguity.

01

General Refund Position

Influence Targeting Marketing delivers professional services that involve significant time, expertise, and third-party costs. Because of the nature of service delivery, refunds are evaluated on a case-by-case basis against the criteria outlined in this policy.

We are committed to delivering measurable value and will work with you to resolve any genuine service failure before a refund is considered.

02

Non-Refundable Items

The following are not eligible for refund under any circumstances:

• • Deposits or retainers already applied to work that has commenced.
• • Completed and client-approved deliverables (websites, ad creatives, copy, reports).
• • Third-party costs incurred on your behalf — including ad spend, platform fees, domain registrations, hosting, and licensed assets.
• • Services consumed during a billing period where work was performed as agreed.
• • Strategy sessions, audits, and consultations that have been conducted.
• • Fees for services paused or cancelled due to client inactivity or failure to provide required materials.

03

Eligible Refund Scenarios

A full or partial refund may be issued in the following situations:

• • Project not started: If you cancel within 48 hours of payment and no work has commenced, your deposit will be refunded in full.
• • Material service failure: If we fail to deliver agreed scope more than 30 days past the contracted deadline, and the delay was solely caused by us, you may request a proportional partial refund.
• • Duplicate payment: If a billing error results in a duplicate charge, we will refund the excess within 5 business days of verification.

04

Ongoing Retainer Services

Monthly retainers are billed in advance. If you cancel:

• • Before the billing date with 30 days written notice — your final month’s retainer will not be charged.
• • After the billing date — the current month is non-refundable; services continue through end of that period.
• • Immediately without notice — you remain liable for the full current billing cycle.

We do not provide pro-rated refunds for partial months of retainer services.

05

Ad Spend & Platform Budgets

All advertising spend (Google Ads, Meta Ads, LSA) is governed by Google’s and Meta’s own refund policies — we have no ability to recover these amounts once spent.

Our management fees are separate from ad spend and subject to the standard policy above.

06

How to Request a Refund

Email info@influencetargetingmarketing.com with subject “Refund Request — [Your Company Name]” and include:

• • Your full name and company name.
• • Invoice number(s) and payment date(s).
• • A clear description of the issue.
• • Any supporting documentation.

We acknowledge within 2 business days and provide a decision within 7 business days.

07

Refund Processing

Approved refunds are processed to the original payment method within 7–14 business days. We are not responsible for delays caused by financial institutions.

08

Disputes

Initiating a chargeback before contacting us will result in immediate suspension of all services. Chargebacks found to be fraudulent or without basis will be contested and may be reported to relevant authorities.

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